Skip the waiting room. Connect with board-certified providers, manage prescriptions, and access holistic wellness programs — all from one elegant platform.
Loved by 75,000+ patients
From routine checkups to specialized treatments — eight essential health services under one roof.
Comprehensive primary care including annual physicals, sick visits, chronic disease management, preventive screenings, and immunizations. Available in-person and via secure video.
Expert dermatology for acne, rosacea, eczema, anti-aging, and custom skincare routines. Virtual skin analysis available.
Trichology consultations for hair thinning, alopecia, scalp conditions, PRP therapy referrals, and personalized treatment plans.
Full-service dentistry including cleanings, fillings, crowns, root canals, orthodontics, teeth whitening, and emergency dental services at partner clinics nationwide.
Medically-supervised programs featuring GLP-1 medications, metabolic testing, custom meal plans, and behavioral coaching for sustainable results.
Holistic programs combining yoga, meditation, physiotherapy, mental health counseling, and one-on-one fitness coaching for total wellbeing.
Free insurance navigation assistance. We compare plans from Blue Cross, Aetna, UnitedHealthcare, Cigna, and more to find the best coverage for your family's needs and budget.
Protect your family's future with term, whole, and universal life policies. Compare quotes from top carriers and get expert guidance on coverage amounts.
Root Stor Adiance Health was founded by a group of practicing physicians and health-tech engineers who saw firsthand how broken the American healthcare experience had become — long waits, confusing billing, fragmented care. We set out to build something better: a unified platform where patients can access every type of care they need with transparency, speed, and genuine compassion.
Eliminate barriers between patients and quality healthcare through intuitive technology and human-centered design.
A future where every American has on-demand access to affordable, personalized, and proactive healthcare.
Hear from patients who transformed their health journey with Root Stor Adiance Health.
Booking is effortless. Click "Schedule a Visit" on our website, choose your service and preferred provider, pick a time slot, and complete a brief intake form. You'll receive confirmation via email and SMS within seconds. You can also book by calling +1 502-896-9063 or through our iOS/Android app.
We accept virtually all major US insurance carriers: Blue Cross Blue Shield (all affiliates), Aetna, UnitedHealthcare, Cigna, Humana, Kaiser Permanente, Medicare, Medicaid, and most regional plans. Our insurance team verifies your benefits before your visit at no cost. Self-pay patients enjoy transparent discounted rates starting at $39.
We offer three flexible formats: (1) Video Consultations — secure HD video calls from anywhere, (2) In-Person Visits — at our 200+ partner clinic locations across the US, and (3) Phone Consultations — quick follow-ups and prescription renewals. All virtual visits use HIPAA-compliant encryption with no app download required for video calls.
Pricing varies by service type. Telehealth visits start at $39, in-person visits from $69, dental cleanings from $89, and dermatology consultations from $49. With insurance, most patients pay only their copay or deductible. We show you the exact cost before you confirm your appointment — zero hidden fees, zero surprise bills. Payment plans available through Affirm for treatments over $500.
Your privacy is non-negotiable. We maintain full HIPAA compliance with annual audits, use AES-256 encryption for all data at rest, TLS 1.3 for data in transit, and host everything on SOC 2 Type II certified infrastructure. We never sell your data. Access requires multi-factor authentication, and all actions are logged. You can request, amend, or delete your records at any time per your HIPAA rights.
Free cancellation or rescheduling is available up to 24 hours before your appointment through our app, website, or by phone. Late cancellations (under 24 hours) incur a $20 fee. No-shows are charged the full visit cost. We understand emergencies happen — provide documentation (ER visit, etc.) and we'll waive the fee. Three or more no-shows may require a deposit for future bookings.
Fill out the form and a care coordinator will reach out within 2 hours during business hours. Same-day appointments often available.
Multiple ways to reach our team.
+1 502-896-9063
Toll-free, 24/7 support line
info@rootstoradiancehealth.com
Response under 2 hours
4023 Ormond Rd, St Matthews, KY 40207, USA
Mon–Sat: 7AM–9PM EST
Sun: Emergency line only
Effective as of the latest revision
Root Stor Adiance Health ("Root Stor Adiance Health," "we," "us," or "our") is deeply committed to safeguarding your personal and health information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your data when you interact with our website, mobile applications, telehealth platform, and all associated services (collectively, the "Platform") within the United States.
1.1 Personal Identifiers: We collect your first and last name, date of birth, residential and mailing address, email address, phone numbers (mobile and landline), and government-issued identification numbers such as Social Security Number when required for insurance verification or regulatory compliance.
1.2 Protected Health Information (PHI): In accordance with HIPAA, we collect your complete medical history, current medications and dosages, known allergies and adverse reactions, vital signs, laboratory and imaging results, diagnosis codes (ICD-10), treatment plans, clinical notes from consultations, prescription records, and immunization history.
1.3 Insurance and Payment Data: We gather your insurance carrier name, member ID, group number, subscriber details, relationship to subscriber, card images, credit and debit card numbers (processed via tokenization), bank routing and account numbers for ACH, HSA/FSA card details, and complete billing and claims history.
1.4 Device and Technical Data: We automatically capture your IP address (both IPv4 and IPv6), browser name and version, operating system and version, screen resolution, device type and model, unique device identifiers, geolocation data (GPS when permitted, otherwise IP-based), pages viewed, time on page, clickstream data, referral URLs, and search queries within the Platform.
1.5 Communication Records: We archive all patient-provider communications including secure chat transcripts, video consultation recordings (stored only with explicit patient consent), voicemails, email correspondence, and SMS message logs between you and our support team.
1.6 Cookies and Tracking: We deploy strictly necessary cookies for session management and authentication, functional cookies for language and accessibility preferences, analytics cookies (Google Analytics 4) for usage analysis, and remarketing cookies from approved advertising partners. We use fingerprinting technology for fraud prevention only.
2.1 Direct Healthcare Delivery: Your information is used to deliver, manage, and coordinate your healthcare including appointment scheduling, clinical consultations, diagnostic ordering, prescription issuance, treatment monitoring, care plan adjustments, and specialist referrals.
2.2 Care Coordination: We share relevant clinical data with your treating physicians, consulting specialists, pharmacies (for e-prescribing), laboratories, imaging centers, rehabilitation facilities, and home health agencies involved in your continuum of care.
2.3 Insurance Administration: We use your insurance and financial data to verify eligibility and benefits, obtain prior authorizations, submit clean claims, process adjudicated remittances, handle appeals and denials, manage COB (Coordination of Benefits), and reconcile patient responsibility balances.
2.4 Patient Communication: We use contact information to send appointment confirmations and reminders (24-hour and 1-hour), telehealth meeting links, lab and imaging results with provider commentary, prescription refill notifications, post-visit summaries, care plan updates, billing statements, payment receipts, and account security alerts.
2.5 Marketing Outreach: With your explicit opt-in consent, we send curated health education content, seasonal wellness campaigns, new service announcements, personalized health recommendations based on your profile, referral program invitations, loyalty rewards, and partnership promotions. You may unsubscribe from marketing at any time without affecting transactional communications.
2.6 Platform Enhancement: We analyze aggregated and anonymized usage data to improve user interface design, develop new features, optimize page load speeds, enhance search functionality, reduce friction in booking flows, conduct A/B testing, and train machine learning models for clinical decision support.
3.1 Treatment Network: PHI is disclosed to physicians, nurse practitioners, physician assistants, dentists, behavioral health specialists, and other licensed clinicians within our network who are actively involved in your treatment under a valid treatment relationship.
3.2 Payers and Plans: We disclose PHI to your health plan for claims adjudication, utilization management, quality improvement initiatives, Healthcare Effectiveness Data and Information Set (HEDIS) reporting, and risk adjustment documentation.
3.3 Business Associates: We engage HIPAA-compliant business associates including but not limited to: cloud infrastructure providers (AWS, Azure), EHR vendors, payment gateways (Stripe, Square), appointment scheduling engines, analytics processors, IT managed services, legal counsel, and auditing firms — all under executed Business Associate Agreements.
3.4 Legal Mandates: We disclose information when required by federal law (HIPAA, FTC Act, CAN-SPAM Act), state health information laws, court orders, grand jury subpoenas, administrative summonses, or lawful requests from federal agencies (HHS OCR, CMS, FDA).
3.5 Public Health and Safety: We may disclose to public health authorities for disease reporting, vital statistics, FDA medical device reporting, workplace medical surveillance, and to persons at risk of spreading disease as authorized by law.
4.1 Encryption Standards: All data in transit protected by TLS 1.3 with forward secrecy. All data at rest encrypted with AES-256-GCM. Database-level encryption with Transparent Data Encryption (TDE). Backup encryption using age-based encryption tools.
4.2 Access Management: Zero-trust architecture with role-based access control (RBAC), mandatory multi-factor authentication (TOTP + push notification), just-in-time access provisioning, privileged access management (PAM) for administrators, and quarterly access reviews.
4.3 Infrastructure: Hosted on SOC 2 Type II and HITRUST CSF certified cloud platforms with geographic redundancy across US regions, automated failover, 99.99% SLA, WAF (Web Application Firewall), DDoS mitigation, IDS/IPS, and 24/7 SOC monitoring.
4.4 Compliance Program: Dedicated HIPAA Privacy Officer and Security Officer, annual HIPAA risk assessments, quarterly penetration testing by independent firms, monthly vulnerability scanning, workforce security awareness training, phishing simulations, and documented incident response plan with 1-hour breach notification timeline.
4.5 Code Security: SDLC security gates including SAST (Static Application Security Testing), DAST (Dynamic Application Security Testing), SCA (Software Composition Analysis), container image scanning, and secure code review for all deployments.
5.1 Right to Access: You may request copies of your PHI in the designated record set within 30 days. Electronic copies are provided in PDF or HL7 FHIR format at no charge if requested electronically. Paper copies incur a reasonable cost-based fee.
5.2 Right to Amend: You may request corrections to your PHI if you believe information is inaccurate or incomplete. We may deny requests in certain circumstances (e.g., information not created by us, not part of the designated record set) with a written explanation and appeal rights.
5.3 Right to an Accounting of Disclosures: You may request a log of certain PHI disclosures made in the past six years, excluding disclosures for treatment, payment, healthcare operations, and disclosures made with your authorization.
5.4 Right to Request Restrictions: You may request restrictions on uses and disclosures for treatment, payment, or operations. We are not required to agree except when you pay out-of-pocket in full and request restriction to a health plan.
5.5 Right to Confidential Communications: You may request alternative communication channels or locations (e.g., calling a cell phone instead of home phone, mailing to a PO Box).
5.6 Right to a Paper Notice: You may obtain a printed copy of this Privacy Policy at any time free of charge by contacting our Privacy Officer.
5.7 CCPA/CPRA Rights (California): Right to know, right to delete, right to correct, right to opt-out of sale/sharing, right to limit use of sensitive personal information, right to non-discrimination. Submit requests to privacy@rootstoradiancehealth.com.
5.8 Additional State Rights: Residents of states with enhanced privacy laws (Virginia CDPA, Washington My Health My Data Act, Texas TDPSA, etc.) may have additional rights which we honor as applicable.
6.1 Medical Records: Retained per federal and state requirements — minimum 7 years for adult records, age of majority plus applicable retention period for minors, and indefinite retention for certain records (substance abuse treatment under 42 CFR Part 2).
6.2 Account and Marketing Data: Inactive account data retained for 3 years post-last-activity, then anonymized or deleted. Marketing consent records retained for 5 years. Suppression lists maintained for 5 years per CAN-SPAM requirements.
7.1 Policy Updates: Material changes notified via email or in-platform notice 30 days prior. Continued use constitutes acceptance.
7.2 Contact: Privacy Officer — privacy@rootstoradiancehealth.com | Root Stor Adiance Health, 4023 Ormond Rd, St Matthews, KY 40207, USA
Effective as of the latest revision
These Terms and Conditions ("Terms") govern your access to and use of all platforms, websites, mobile applications, telehealth services, and related offerings provided by Root Stor Adiance Health ("Root Stor Adiance Health") to users within the United States. By accessing or using any Root Stor Adiance Health service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.1 Age Requirement: You must be at least 18 years of age or the age of majority in your state of residence to create an account and independently consent to services. Minors may access services only through a parent or legal guardian who accepts these Terms on their behalf and maintains joint account access.
1.2 Registration Accuracy: You must provide truthful, current, and complete information during registration and promptly update any changes. Providing false information may result in account suspension, denial of services, or insurance fraud allegations.
1.3 Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your account with others, use another person's account, or allow unauthorized access. You agree to immediately notify us of any unauthorized use at security@rootstoradiancehealth.com.
1.4 Permitted Use: The Platform may only be used for lawful, personal healthcare purposes. Any commercial use, data extraction, scraping, automated access via bots or scripts, reverse engineering, or attempting to discover source code is strictly prohibited.
1.5 Prohibited Conduct: You shall not: (a) submit fabricated health information; (b) obtain prescriptions through deception; (c) threaten, harass, or abuse providers or staff; (d) upload malicious code or attempt system intrusion; (e) interfere with Platform availability or performance; (f) circumvent access controls or security measures; (g) use the Platform for any unlawful purpose.
1.6 Geographic Limitation: Services are available only to individuals physically present in US states where our providers hold active licenses. Telehealth availability varies by state — the Platform will display available services based on your detected or declared location.
2.1 Emergency Exclusion: The Platform is NOT designed for medical emergencies. If you experience chest pain, difficulty breathing, severe bleeding, loss of consciousness, stroke symptoms, or any life-threatening condition, immediately call 911 or go to the nearest emergency department.
2.2 Scope and Limitations: Telehealth consultations have inherent limitations compared to in-person examinations (e.g., inability to perform physical palpation, certain diagnostic tests). Providers may determine that in-person evaluation is necessary and will facilitate appropriate referrals. Telehealth does not replace your established primary care relationship.
2.3 No Outcome Guarantees: Root Stor Adiance Health does not guarantee specific clinical outcomes, cure rates, or treatment efficacy. Healthcare outcomes depend on individual factors including condition severity, patient compliance, genetic factors, and co-morbidities. All treatment decisions are made by your licensed provider.
2.4 Provider Independence: Healthcare providers on our Platform are independent practitioners, not employees of Root Stor Adiance Health. They maintain clinical autonomy in all treatment decisions. Root Stor Adiance Health facilitates the provider-patient connection but does not direct medical care.
3.1 Fee Transparency: All service fees are clearly displayed on the Platform before you confirm any booking. Fees vary by service type, consultation format (video vs. in-person), provider specialty, and duration. You will always see the total expected cost before confirming.
3.2 Insurance Verification: We perform real-time insurance eligibility verification when possible. However, final coverage determination rests with your insurance carrier. Estimated copays/coinsurance are provided as estimates only and may differ from the final adjudicated amount.
3.3 Patient Responsibility: You are responsible for all charges not covered by insurance, including deductibles, coinsurance, copays, non-covered services, and balance billing (where permitted by applicable law and your plan type). Outstanding balances are due within 30 days of statement issuance.
3.4 Self-Pay Pricing: Uninsured patients and those choosing not to use insurance receive our published self-pay rates, which are discounted compared to standard billed charges. Full payment is due at the time of service unless a payment arrangement is pre-approved.
3.5 Accepted Payment Methods: Visa, Mastercard, American Express, Discover, HSA/FSA debit cards, Apple Pay, Google Pay, Samsung Pay, ACH bank transfer, and cashier's checks. We do not accept cash for telehealth services.
3.6 Payment Plans: For services exceeding $500, we offer payment plans through Affirm and CareCredit, subject to separate agreements with those providers. Root Stor Adiance Health does not extend direct credit. Interest and terms are set by the financing partner.
3.7 Refund Policy: Full refunds are issued for services cancelled by Root Stor Adiance Health or the provider with no action taken. Partial refunds are evaluated for services where some care was delivered. Refunds are processed within 10 business days to the original payment method. No refunds for completed services unless there is a documented quality-of-care concern reviewed by our medical director.
3.8 Billing Disputes: Disputes must be submitted in writing to billing@rootstoradiancehealth.com within 60 days of the charge. We will investigate and respond within 30 business days. Disputed amounts are placed on hold during investigation and will not be sent to collections.
4.1 Standard Cancellation: Free cancellation or rescheduling available up to 24 hours before the scheduled appointment time via the Platform, app, phone, or email.
4.2 Late Cancellation: Cancellations within 24 hours incur a $20 administrative fee to cover reserved provider time and scheduling costs.
4.3 No-Show: Failure to appear without cancellation results in the full visit fee being charged to your payment method on file or billed to your insurance as a missed appointment.
4.4 Repeated No-Shows: Three or more no-shows within a rolling 12-month period may result in required pre-payment for all future bookings or restriction from online self-scheduling.
4.5 Provider-Initiated Cancellation: If Root Stor Adiance Health or a provider cancels, you receive priority rescheduling or a full refund, plus a $10 account credit as a goodwill gesture.
4.6 Emergency Waiver: Medical emergency cancellations are exempt from fees when documentation (ER discharge summary, urgent care visit record) is provided within 72 hours.
5.1 Ownership: All Platform content, branding, logos, trademarks, service marks, software code, UI/UX designs, and proprietary algorithms are the exclusive property of Root Stor Adiance Health or its licensors, protected under US copyright, trademark, patent, and trade secret laws.
5.2 Limited License: You receive a non-exclusive, non-transferable, revocable, limited license to access and use the Platform for its intended healthcare purposes. No rights to sublicense, modify, distribute, or create derivative works are granted.
5.3 User Feedback: Any suggestions, ideas, or feedback you provide regarding the Platform become the property of Root Stor Adiance Health without obligation of compensation, and you irrevocably assign all rights to such submissions.
6.1 Disclaimer of Warranties: THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
6.2 Consequential Damages Cap: TO THE MAXIMUM EXTENT PERMITTED BY LAW, Root Stor Adiance Health SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.
6.3 Total Liability Cap: IN NO EVENT SHALL Root Stor Adiance Health AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO Root Stor Adiance Health IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
6.4 Medical Malpractice Exclusion: Nothing in these Terms limits your rights under applicable medical malpractice laws. Independent providers carry their own professional liability insurance with minimum coverage limits per state requirements.
7.1 Indemnification: You agree to indemnify and hold harmless Root Stor Adiance Health, its officers, directors, employees, agents, affiliates, and provider network from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, violation of these Terms, or violation of any applicable law.
7.2 Informal Resolution: Contact support@rootstoradiancehealth.com to attempt resolution within 30 days before initiating any formal proceedings.
7.3 Binding Arbitration: Unresolved disputes shall be submitted to binding arbitration under AAA Consumer Arbitration Rules in Boston, MA (or your home county via video). The arbitrator may award any relief available in court. Judgment may be entered in any court of competent jurisdiction.
7.4 Class Action Waiver: YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, COLLECTIVE ACTIONS, REPRESENTATIVE ACTIONS, OR PRIVATE ATTORNEY GENERAL ACTIONS. Disputes must be resolved individually.
7.5 Governing Law: These Terms are governed by the Commonwealth of USA without regard to conflict of law principles.
7.6 Severability: If any provision is unenforceable, it shall be modified to the minimum extent necessary to be enforceable, and remaining provisions continue in full force.
7.7 Entire Agreement: These Terms, together with the Privacy Policy and any service-specific addenda, constitute the complete agreement between you and Root Stor Adiance Health regarding the Platform.
7.8 Termination: You may terminate your account at any time. Root Stor Adiance Health may suspend or terminate for Terms violations with reasonable notice. Survival clauses remain effective after termination.
7.9 Contact: legal@rootstoradiancehealth.com | Root Stor Adiance Health, 4023 Ormond Rd, St Matthews, KY 40207, USA.
Manage Your Email Preferences
We respect your inbox and want you to receive only communications you find valuable. Below is comprehensive information about the unsubscribe process, followed by a simple form.
1. Definition: Unsubscribing means removing your email address from our promotional mailing lists, stopping all non-essential marketing communications while preserving necessary transactional messages.
2. What stops: Health tip newsletters, seasonal wellness campaigns, new service announcements, promotional discounts, referral program emails, partnership offers, blog digests, webinar invitations, survey requests, re-engagement campaigns, birthday/anniversary messages, and social proof emails.
3. What continues: Appointment confirmations, reminder notifications (24hr and 1hr), telehealth video links, lab/imaging result notifications, prescription status updates, insurance verification results, billing statements and invoices, payment receipts, payment failure alerts, account security notifications (password changes, new device logins), and mandatory legal notices (Terms/Privacy updates).
4. Processing timeline: Your request is recorded instantly in our system. However, emails already queued in our sending pipeline (typically within a 4-hour window) may still be delivered. Full suppression takes effect within 10 business days per CAN-SPAM Act requirements.
5. One-click method: Every promotional email includes a "Unsubscribe" link in the footer. This link is cryptographically signed to your specific email address — one click processes your request immediately without requiring login.
6. SMS opt-out: Reply STOP to any SMS from Root Stor Adiance Health, or text STOP to our short code. Reply HELP for assistance. Standard messaging rates from your carrier may apply.
7. Push notifications: Disable via device Settings → Notifications → Root Stor Adiance Health, or within the app's Settings → Notifications preferences.
8. Partial preferences: Instead of full unsubscribe, email privacy@rootstoradiancehealth.com to request granular control — e.g., receive only weight loss program updates but not general promotions, or only monthly newsletters but not weekly tips.
9. Re-subscribing: You can opt back in anytime through your account settings, the website subscribe form, or by contacting support. Your previous email history and preferences are not restored automatically.
10. Account vs. email unsubscribe: Unsubscribing from emails does NOT delete your Root Stor Adiance Health account, medical records, or scheduled appointments. To fully delete your account, visit Settings → Account → Delete Account or contact privacy@rootstoradiancehealth.com.
11. Suppression list: Unsubscribed addresses are added to our master suppression list, which is checked before every email send. This list is retained for 5 years per CAN-SPAM and is never shared externally.
12. CAN-SPAM compliance: Root Stor Adiance Health fully complies with the Controlling the Assault of Non-Solicited Pornography and Marketing Act: accurate header information, non-deceptive subject lines, physical mailing address included, and 10-day unsubscribe processing.
13. CCPA/CPRA rights: California residents may submit data access, deletion, or opt-out requests to privacy@rootstoradiancehealth.com. We do not "sell" personal information under CCPA's definition.
14. Spam folder vs. unsubscribe: Emails landing in spam/junk are a deliverability issue, not a subscription issue. Adding info@rootstoradiancehealth.com to your contacts usually resolves this. No need to unsubscribe for deliverability problems — contact support@rootstoradiancehealth.com instead.
15. Feedback loop complaints: Marking an email as "Spam" in Gmail, Outlook, etc., sends an automated complaint (FBL) to us. We process FBL complaints as unsubscribe requests within 3 business days.
16. Employer/workplace programs: If you subscribed through a workplace wellness program, your employer's HR department may control certain communications. Contact them directly for program-specific opt-outs.
17. Third-party partners: Root Stor Adiance Health does not share your email with third-party marketers. If you subscribed to a partner's list through a co-branded campaign, unsubscribe separately from that partner using their email links.
18. Email frequency: Default maximum is 3 promotional emails per week plus 1 monthly newsletter. Transactional frequency varies by your healthcare activity (typically 5-12 per month for active patients).
19. A/B testing exclusion: Unsubscribing removes you from all subject line testing, send-time optimization, content personalization, and engagement scoring algorithms.
20. Confirmation email: After processing, we send a final confirmation email acknowledging your unsubscribe. This is the last marketing-adjacent email you'll receive — no action needed.
21. Legal notices post-unsubscribe: Even after unsubscribing, we may send legally required notices about material changes to our Terms, Privacy Policy, or breach notifications if your data was affected.
22. Emergency communications: In rare situations (active data breach affecting your records, critical public health alert directly relevant to your care), we may send time-sensitive communications regardless of unsubscribe status.
23. Account closure implication: Fully closing your Root Stor Adiance Health account automatically unsubscribes you from ALL email lists (promotional AND transactional) since there's no account to associate emails with.
24. Data deletion: Requesting deletion of your personal data via privacy@rootstoradiancehealth.com also removes you from all mailing lists as a natural consequence of data removal.
25. Unauthorized unsubscribe: If someone else unsubscribes your email without your knowledge, contact unsubscribe@rootstoradiancehealth.com to re-subscribe and investigate. We verify identity via account login or secondary email confirmation.
26. Reason collection: We optionally ask for your unsubscribe reason to improve our communications. This is entirely voluntary and has no effect on processing your request.
27. Newsletter-specific: If you subscribed only to a specific newsletter (e.g., "Monthly Health Digest"), unsubscribing removes you from that specific list only unless you request full promotional opt-out.
28. Continued receipt after 10 days: If promotional emails continue arriving after 10 business days, check all email aliases/forwarding rules, then contact unsubscribe@rootstoradiancehealth.com with the offending email's headers for investigation.
29. Business accounts: Corporate/business account email preferences may be managed by an account administrator. Contact your organization's Root Stor Adiance Health account manager for bulk preference changes.
30. Support contact: For any unsubscribe issues not resolved above, email unsubscribe@rootstoradiancehealth.com or call +1 502-896-9063 and select Option 5. Our email preference team responds within 1 business day.
